Affinion Loyalty Group's MotivEngine Engages Customers and Increases Loyalty
Positive customer experiences build lifelong loyalty and are at the heart of a lasting company-customer relationship. In fact, a recent study by the RightNow Customer Experience Impact Report found that "86% of consumers were willing to pay more for a better customer experience."
To enhance the experience for their customers, Delta Air Lines is adding exciting and innovative new features to the Delta service recovery program. Supported by Affinion....