Ryder is certainly an authority when it comes to customer engagement, customer experience, and customer loyalty−evidenced by its impressive performance at the Loyalty360 CX Awards held during the 2015 Engagement & Experience Expo, which was hosted by Loyalty360.
Rich Mohr, Vice President, Ryder Rental Operations, participated in a Q&A with Loyalty360 to discuss some of the company’s key themes.
How has mobile impacted your business, and what is your outlook in this regard for the future?
Mobile has impacted our rental....