Who doesn’t find at-home service appointments from cable companies, contractors, or others annoying? You take time off of work, only to wait for a technician who arrives late, never shows up or doesn’t resolve your issue. Safelite AutoGlass, the largest provider of vehicle glass repair and replacement services in the U.S., sees at-home service as an opportunity to deliver positive experiences to customers. With the help of its Mobile Resource Manage (MRM) technology, Safelite’s mobile appointments are delighting customers....