Cincinnati, OH (January 25, 2012). In its just released executive briefing, “Where is Loyalty Headed? An Inside Look at Trends Impacting the World of Customer Loyalty”, Loyalty 360 – The Loyalty Marketer’s Association shares insights from industry leaders about what’s on the horizon that will drive customer engagement and loyalty this year. The customer loyalty think tank asked its members to help uncover the key trends marketers believe will most impact the industry in 2012. A number of areas of....