KANA Software has launched KANA Enterprise -- touted as the first unified and omni-channel customer service platform to fully meet customer demands. The omni-channel approach connects cross, agile, and intentional channeling so businesses can ensure a customer’s brand experience is positive, consistent, and cost-effective across all touch points.
James Norwood, Chief Marketing Officer for KANA Software, told Loyalty 360 that using KANA Enterprise can be “transformational” for any company.
“What we found was that....