Jet Airways, India’s premier international airline, was adjudged the winner of the coveted Customer & Brand Loyalty Award 2011 in the “Domestic Commercial Airlines Sector” for the fourth consecutive year at a gala award ceremony at Intercontinental, The Lalit, Mumbai. The award was received by Ms. Sonu Kripalani, Vice President Passenger Sales, Jet Airways in the presence of an august gathering of industry stalwarts. The 4th Loyalty Summit Awards held on 27th & 28th January 2011, were presented by Carlson Marketing.
The Customer & Brand Loyalty Awards are the outcome of a combination of extensive Consumer Research undertaken in six Indian cities with a sample of 25,000 plus consumers aided by nominations received from organisations. The Nielsen Company is accredited with the Research for the Awards Nominees & the Winners.
Mr. Sudheer Raghavan, Chief Commercial Officer, Jet Airways said, “At Jet Airways, we have always believed in fostering long-term relationships with our guests, through constant customer centric innovations. This relentless focus on our guests has helped generate tremendous goodwill and loyalty for the Jet Airways brand, in both Indian and foreign skies. The award is testimony to our commitment to enhance the Jet Airways experience for our guests. We are proud and honoured to have received this prestigious award from Customer & Brand Loyalty for the fourth year running. Jet Airways is committed to delivering a truly world class service and has worked to continuously enhance the excellent service levels be it on ground or in flight. We will persist in our endeavor to exceed guest expectations and create benchmarks in service standards for others to follow.”