For more than 160 years, Essilor has been recognized as leading manufacturer and wholesale distributor of optical lenses. But even beyond its line of award-winning products, Essilor strives to uphold a long tradition of providing an exceptional customer experience. Named as one Forbes’ top 25 Most Innovative Companies in the World four years in a row, Essilor’s vision is to “help the world see better.”
Recently, Diana Helfinstine, Vice President of Customer Experience, Essilor of America, spoke with Loyalty360 about....