Customer-centricity is often a goal for many marketers, but might only serve as lip service.
At Shutterfly, its committed customer-centric approach has paved the way for a great customer experience and ever-increasing customer loyalty.
“From an innovation and differentiation point of view, we are focused on maintaining our customer-centric approach and unwavering commitment to high-quality, design-forward products and services,” Shutterfly CEO Jeffrey Housenboldon said during the company’s April 29 first-quarter earnings....