Brian Roberts, CEO of Comcast Corp., the largest broadcasting and cable company in the world based on revenue, is confident where his company stands from a customer engagement and customer experience aspect.
In May, Comcast announced a multi-year plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations at all levels of the company. The plan focuses on looking at every decision through a customer lens and making measureable changes and improvements across the company
“We had....