Providing a superior customer experience is paramount to any marketer’s success.
But having the necessary tools is crucial to achieving that success.
Nearly 75% of customer service professionals lack the tools they need to deliver an optimal customer experience, according to a study from Glance Networks.
The study found that 73% of customer service professionals have difficulty meeting their performance metric goals. What’s more, 78% of customer service professionals track and are measured against at least one performance....