Big Data monetization, churn, and customer experience are among the fastest growing challenges facing telecoms heading into 2014, according to Experian’s international survey of leading executives in the telecommunications industry.
The survey included 80 senior executives from 45 telecommunications companies in 22 countries. Executives were asked to provide insight into the most pressing issues. A similar survey was conducted last year and the results have been compared to identify leading trends in the major issues affecting....