The recruit will be tasked with ensuring the “voice of the customer is heard” in the bank, according to a spokeswoman and will work across Barclays UK retail and business banking (RBB) divisions to achieve customer service targets.
A team will be created under the director, who will report to managing director and head of corporate relations for RBB Matt Hammerstein, a former Barclays marketing director who now oversees all brand, marketing and corporate communications activity.
The appointment is part of chief....