Loyalty360 Reads: October 15th, 2018

Captain D’s Expands in Mississippi
 
Captain D’s has announced the opening of a new franchised location in Grenada, Mississippi, marking the brand’s 29th location in the state. The new restaurant is owned and operated by franchisees Chris and Keith McBrayer and marks their second Captain D’s location, reflecting how the company’s ongoing growth is driven by existing operators continuing to develop new restaurants. Located at 1208 Sunset Drive, the Grenada restaurant reinforces Captain D’s strong Southeast presence, with additional locations slated to open in Florida, Tennessee, and Louisiana before the end of the year.
 
“One of the most vital elements of the compounding growth and success Captain D’s has achieved over the past few years has been the continued investment of our existing franchisees,” says Brad Reed, Chief Development Officer at Captain D’s. “These franchisees continuously push the brand to new heights and their loyalty makes us equally invested in their success. From designing new prototypes that ease operations to offering royalty incentives that drive profitability, we make sure our franchisees have every opportunity to thrive.”
 
Alshaya Partners with Oracle
 
A leading Middle East retail franchise operator, M.H. Alshaya Co., has teamed up with Oracle to improve operational efficiency and build a foundation for growth and innovation. Alshaya’s digital transformation will introduce retail best practices to create a more responsive and personalized customer service experience across its portfolio of recognized global brands.
 
“Oracle is a proven, world-class retail solution provider with unmatched expertise and they will be a key partner in our transformation,” says Steve Marston, Chief Information Officer at Alshaya. “Alshaya has worked with Oracle for many years and we are delighted to extend our collaboration with them to modernize our operations, invest in our teams, and foster future growth as we expand our omnichannel reach.”  

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