At First Niagara Financial Group, CEO Gary Crosby doesn’t hesitate when discussing the company’s philosophy: Everything about the customer.
Customer engagement is an absolute priority at First Niagara, which has about 390 branches, $39 billion in assets, $28 billion in deposits, and approximately 5,300 employees providing financial services to individuals, families, and businesses across New York, Pennsylvania, Connecticut, and Massachusetts.
“We are very much committed to keeping our customers at the center of all we do....