2016 Loyalty360 CX Awards:

Loyalty360, The Association for Customer Loyalty, has announced the winners for its 2016 Loyalty360 CX Awards. The awards recognized excellence in customer experience across seven categories, representing key tenets in the implementation and execution of customer experience programs. Winners were recognized at a ceremony during Loyalty360’s Engagement & Experience Expo, held December 5-7 at the Denver Marriott City Center in the heart of beautiful downtown Denver, Colorado. Congratulations to all of our winners, listed here:

Employee Engagement
Platinum – Western & Southern
Gold – Citi
Silver – Barclaycard
Bronze – Sodexo

Design Innovation
Platinum – US Bank
Gold – Choice Hotels
Silver – Harlequin
Bronze – Penn State

Customer Centric
Platinum – Wayfair
Gold – Regal Entertainment
Silver – Citi
Bronze – Carlson Wagonlit

International 360 Degree Award
Platinum – KFC
Gold – Hooters

Customer Insights
Platinum – 1800 Contacts
Gold – Choice Hotels
Silver – Cargill
Bronze – Barclaycard

Return on CX
Platinum – Regal Entertainment
Gold – KFC
Silver – Harlequin
Bronze – Barclaycard

Business Transformation
Platinum – Citi
Gold – Penn State
Silver – US Bank

Brand Messaging & Communication
Platinum – Ulta Beauty
Gold – Regal Entertainment
Silver – Choice Hotels
Bronze – Barclaycard

Marketers Choice
Ulta Beauty

360 Degree Award
Platinum – Regal Entertainment
Gold – Citi
Silver – Choice Hotels
Bronze – Barclaycard

These finalists presented their case at Engagement & Experience Expo 2016, with audience members voting for winners and the awards being given out at a ceremony later in the week. These 360-Degree Awards were given in both U.S. and International divisions, rewarding top CX providers both in America and across the globe. Congratulations to all winners!

A special thanks to those that assisted in judging the 2016 Loyalty360 CX Award submissions and helping determine this year's finalists:

Marie Davis, Blackhawk Network
Michael Hinshaw, McorpCX
Sherry Johnson, PODS
Lisa Kenney, Epsilon
Kris Klein, Lenati
Brett Kline, House Advantage
Tom Koeppen, DataCo
Cornelia Lingertat, Western Union
Bob Macdonald, Bond Brand Loyalty
Brad Marg, Clutch
Robert McEwen, McEwen Industries
Carrie McIlveen, Metia
David Minetti, Wayin
Narina Sippy, Stellar Loyalty
Geoff Smith, CrowdTwist
Jeff Sopko, Baesman
Chris Symons, Kaligo
Bill Termini, Harco
Scott Wallace, Deluxe

Congratulations to our 2015 Loyalty360 CX Award Winners

Wyndham Rewards, the loyalty program of Wyndham Rewards, has been awarded top honors in the 2015 Loyalty360 CX Awards. The awards culminated at the 2015 Engagement & Experience Expo, in Dallas, TX, where executives and customer-focused professionals convened to share insights, best practices and innovations related to customer experience and engagement. The Loyalty360 CX Awards honor the brands that are using innovative and best-in-class techniques to deliver customer experiences that ultimately build customer loyalty.

The winners are:

Best Brand Messaging & Communications in...

Platinum: Wyndham Rewards, the loyalty program of Wyndham Hotel Group
Gold: Canadian Red Cross
Silver: Tony Roma’s
Bronze: Caesars Entertainment’s Total Rewards

Best Customer Insights in Customer Experience

Platinum: EMC
Gold: Allstate
Silver: ATB Financial
Bronze: Safelite AutoGlass

Most Customer-centric Culture

Platinum: Guardian Life Insurance Company of America
Gold: Ryder Systems, Inc.
Silver: Overstock.com
Bronze:&FedEx

Best Measurement in Customer Experience

Platinum: Ryder Systems, Inc.
Gold: Guardian Life Insurance Company of America
Silver: Dunkin’ Donuts
Bronze: Meineke

Best Technology & Trends in Customer

Platinum: Chili’s Grill & Bar
Gold: Red Lion Hotel Corporation’s Hello Rewards
Silver: Allstate
Bronze: Hilton Worldwide

Best Employee Engagement

Platinum: Wyndham Rewards, the loyalty program of Wyndham Hotel Group
Gold: GameStop
Silver: Great Eastern Energy
Bronze: Ryder Systems, Inc.

360-Degree CX Award

Platinum: Wyndham Rewards, the loyalty program of Wyndham Hotel Group
Gold: Ryder Systems
Silver: Guardian Life Insurance Company of America
Bronze: Allstate

2014 Loyalty360 CX Awards

Congratulations to the winners of the inaugural Loyalty360 CX Awards. These brands have shown that their outstanding customer experience strategies are making a positive impact on their overall businesses. By using cutting edge tools and techniques in voice of the customer, employee engagement, customer-journey mapping, simplified processes and more, the winners are laying the foundation for customer loyalty.

Winners were announced during a ceremony at the 4^th annual Engagement & Experience Expo on November 10 in Dallas, Texas. A field of 44 different brands, representing some of the most valued and recognizable in the world, competed in six categories. For more information about the winning programs, check out the videos below. Be sure to follow the links to read about what sets these brands apart from the competition.

The winners are: