CONTENT GALLERY

Across the United States, forces impacting consumer spend are at play, ranging from pent-up demand stemming from COVID-19 to pressures from inflation. These forces present consumer-facing companies with a challenge and opportunity—how can...Read More

The shifting landscape of consumer trends in travel and hospitalityAs organizations make progress on delivering better customer experience, workforce experience, and partnership experience, leaders are turning to human experience (HX) to bring a...Read More

Insights on building today’s leading loyalty programsCustomers have higher expectations than ever and companies must deliver more to earn and build loyalty. Our research provides insight into the specific loyalty drivers that programs need...Read More

Prior to the pandemic, loyalty programs were on the rise, with many retailers realizing their potential to drive business and customer value. COVID-19 has dramatically evolved the retail landscape by accelerating pre-pandemic trends, creating new...Read More

Environmental, social, and governance (ESG) issues have been moving upward on senior executive agendas even before the Covid-19 pandemic. The past two years have accelerated that movement, particularly for consumer products and services companies...Read More

Sustainability has been increasingly top of mind for many organizations across all industries. Companies the world over have made commitments to meet decarbonization goals and are looking inward, reviewing their operations and processes all in a...Read More

While some might say that the future is now, others would argue that the future is just beginning to unravel itself. I’m not much of a crystal ball reader, but I can look through the risk lens to tell you that technology is going to fuel a...Read More