Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

The Power of Consumer Loyalty: Tactics for Success

Ramya Murali, David Macey, Kevin Tobin, Ali Daily, Lauren Stefenson, Deloitte , Deloitte | January 31 2023

Across the United States, forces impacting consumer spend are at play, ranging from pent-up demand stemming from COVID-19 to pressures from inflation. These forces present consumer-facing companies.

Loyalty / Rewards Programs

Human Experience: At The Heart of Learning, Living, Connecting, and Business Loyalty

Ashley Reichheld, Deloitte , Deloitte | October 25 2022

The shifting landscape of consumer trends in travel and hospitalityAs organizations make progress on delivering better customer experience, workforce experience, and partnership experience, leaders.

CX (Customer Experience)

The New Consumer Loyalty Landscape: Transcending Consumer Expectations

Bobby Stephens, Deloitte , Deloitte | October 13 2022

Insights on building today’s leading loyalty programsCustomers have higher expectations than ever and companies must deliver more to earn and build loyalty. Our research provides insight into.

Technology

Building Leading Retail Loyalty Programs: Key Drivers of Customer Loyalty in Retail

Brendan Boerbaitz and Jessica Julius, Deloitte , Deloitte | October 05 2022

Prior to the pandemic, loyalty programs were on the rise, with many retailers realizing their potential to drive business and customer value. COVID-19 has dramatically evolved the retail landscape by.

Loyalty / Rewards Programs

Partnering With Customers in Search of Lost Trust in the New Risk Environment : A Guide For.

Ricardo Martínez, Deloitte , Deloitte | July 01 2022

Environmental, social, and governance (ESG) issues have been moving upward on senior executive agendas even before the Covid-19 pandemic. The past two years have accelerated that movement.

CRM (Customer Relationship)

Stepping Up: Tech and Sustainability

Ariane Bucaille and Rafi Addlestone, Deloitte , Deloitte | January 14 2022

Sustainability has been increasingly top of mind for many organizations across all industries. Companies the world over have made commitments to meet decarbonization goals and are looking inward.

The Future of the Oil and Gas Industry, Through a Cyber Risk Lens

Deepa Seshadri, Deloitte , Deloitte | November 19 2021

While some might say that the future is now, others would argue that the future is just beginning to unravel itself. I’m not much of a crystal ball reader, but I can look through the risk lens.

Technology