Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

How to Wave Goodbye to Survey Fatigue: A Guide to Boosting Response Rates

Carolyn Hall , Confirmit | April 10 2019

How many times this week have you been invited to provide feedback by a company from which you’ve recently purchased? There have been a few, haven’t there? I’ve had one about buying.

Customer Engagement

What Are Your Filthiest CX Habits? And How Can You Break Them?

The Confirmit Team , Confirmit | March 25 2019

What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do? Confirmit surveyed 700 customer experience.

CX (Customer Experience)

2018: The Year that CX Made Headlines

Ken Østreng , Confirmit | January 10 2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game.

CX (Customer Experience)

What’s on the CX Horizon?

Claire Sporton, Confirmit , Confirmit | December 20 2018

It’s a funny thing, trying to predict the future. You can argue there’s not much point to it, and you may well be right, but at this time of year, there’s a strange temptation to.

CX (Customer Experience)

What is Customer Success?

The Confirmit Team , Confirmit | December 07 2018

Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers.Why is Customer Success.

Keeping CX Simple, Elegant… and Effective

Sarah Simon, Confirmit , Confirmit | November 02 2018

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Terry’s small team of two owns the process of listening.

Adolescent Intelligence: Why AI and My Teenager Have A Lot In Common

Claire Sporton, Confirmit , Confirmit | October 04 2018

As 2018 whirrs into life, we continue to be bombarded by stories of robots. They’re going to make everything wonderful! They’re going to make everything terrible! Everything is changing.

Data Analytics

When is Customer Feedback a Really Bad Idea?

Phil Durand , Confirmit | August 21 2018

The other day I found myself in the slightly annoying position of being unable to procrastinate any further. I had to – finally – admit defeat and just well get on with a domestic DIY.

Spring’s Sprung! Is Your Research Firm Growing Like Spring Flowers?

Holly Carter , Confirmit | March 27 2018

It’s the first day of spring in the northern hemisphere! Spring represents more than just warmer weather. It represents new life and new beginnings. In my opinion, this season of new beginnings.

The Challenge in Mapping CX Careers

Shelly Chandler , Confirmit | December 12 2017

Editor’s Note: This is part of an ongoing series from Confirmit. To read previous entries, click here. Customer Experience (CX) careers are a hot topic, in part because they are.

CX (Customer Experience)

Entry-Level Roles in CX—How Do You Break In?

Shelly Chandler , Confirmit | December 08 2017

Editor’s Note: This is part of an ongoing series from Confirmit. To read previous entries, click here. Choosing a career in customer experience (CX) is not for those uncomfortable with gray.

Careers in Customer Experience: Demonstrating Results

Shelly Chandler , Confirmit | December 07 2017

Editor’s Note: This is part of an ongoing series from Confirmit. As a Customer Experience professional, do you find yourself struggling to show real results and tangible business.

CX (Customer Experience)

Displaying results 1-12 (of 17)

|< < 1 - 2 > >|