Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

To Remain Competitive, You Must Provide a Great Customer Experience

Gaston Hummel , Pitney Bowes | September 26 2017

How would your customer satisfaction scores increase if you could effectively help customers immediately, regardless of the number of inquiries? Is this a pipe dream, the promise of bots.

Transform Customer Care with a Moment of Impact in the Call Center

Jesse Hoobler , Pitney Bowes | July 19 2017

Looking to buy shoes online? Need to upgrade your phone? In the market for a ridesharing app? Today’s customers can buy any one product or service from at least a half-dozen different vendors.

Customer Service / Satisfaction

What Are the Real Requirements for Your Mobile First Strategy?

Chris Cummings , Pitney Bowes | May 16 2017

With over 2.5 billion smartphones on earth and the average U.S. adult spending more than three hours per day on a mobile device, the need for a mobile first strategy is clear.

For Banks, Digital Transformation is Key to a Better Customer Experience

Gerhard Heide , Pitney Bowes | March 28 2017

Every company shares a goal of, ultimately, wanting to better engage with customers and improve the overall customer experience. It doesn’t matter how big your organization is, or how famous.

Digital Transformation: Omnichannel – the Power of Physical and Digital

Lisa Sutrick , Pitney Bowes | October 03 2016

When people think of digital transformation, their minds tend to hone in on just that first part: digital. That’s a pretty understandable reaction and, after all, if “digital&rdquo.