Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Jimmy Budnik Talks Overstock Tech and CX

On the first day of the 2019 Loyalty Expo, Jimmy Budnik, Vice President of Customer Care for Overstock, took the stage for an interactive...



Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

2019 Loyalty Expo Award Finalist Preview Series: Overstock.com

Overstock is a finalist for the Employee Engagement and Customer Loyalty Strategy categories in this year's Loyalty360 Awards. Hear from...

In-Depth Exclusives


Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Overstock Improves Customer Experience Through Employee Engagement

At the recent 2018 Customer Expo conference in Nashville, Tennessee, representatives from Overstock.com discussed the company’s efforts to...


Overstock.com, founded in 1999, is one of the oldest pure-play internet retailers. As the company has grown and matured, it has moved from its initial model of an online liquidation specialist to its current role as a leading e-commerce destination for first run products and brand-name merchandise. Overstock.com is the premier online destination...

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