Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Brands That Excel in Customer Experience Don’t Focus on Image

Customer Experience is widely viewed as the great differentiator among loyalty marketers. Those brands seeking to raise their public image might...

Research & Reports


Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Digital Customer Strategy & Experience Consulting

Digital technologies are driving a transformation of the world economy equivalent in magnitude and impact to the Industrial Revolution. We have now...

Article & Blogs


Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Getting Customer Experience Strategy Right: Best Practices of CX Leaders

Once you define your customer experience strategy and begin the journey down it, you'll likely find a tipping point where people, data...

Press Releases


Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Loyalty360 Adds Estee Lauder, McorpCX to Customer Loyalty Association

Loyalty360, the association for customer loyalty, is proud to welcome two more members into its coalition of some of the top loyalty providers and...


McorpCX is a leading customer experience services company, delivering consulting and technology solutions to customer-centric organizations since 2002. In a (fairly large) nutshell, if your issue has anything to do with better understanding or serving customers, this is what we do. And we are expert at doing it. We help companies: Learn what...

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Michael Hinshaw
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