Research & Reports


Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Six Things People Expect From Your Contact Center in the Digital Age

Are you ready to meet the expectations of the new digital consumer? Consumers today are mobile, self-reliant and demand fast, convenient access to...

Loyalty Today


Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

The Real Impact of a Cloud Contact Center

Organizations are turning to cloud computing in order to achieve a host of business objectives and Aspect is no different. The cloud is not just...

Aspect Software, Inc.

Aspect’s fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, Aspect helps the world’s most demanding contact centers and back offices...