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Loyalty360 members are distinguished by a singular drive for customer engagement. The companies below represent some of the best that customer loyalty has to offer; from technology suppliers looking to create the next market disruption to brands looking to craft the most customer-centric experience possible.
John Zimmerer ,Marketing Director [email protected]
Correspondence and Document Automation
First we helped create an industry. Now we’re creating its future.
It's called Customer Communications Management (CCM). We create software solutions that simplify managing your customer communications and enhance your bottom line.
How Topdown is different
Not too long ago, the CCM industry didn’t even exist. We know, because we helped create it. Over time, we’ve nurtured our industry; expanded it; advanced it. Now we’re on the road to transforming it. Not very many companies can say that. Topdown can.
In today's marketplace, where customer experience is king, you need interactive communications. Not many DOCCM vendors offer that. Topdown does.
Why you need Topdown
We call it consumer-driven communications, and it’s where the world is going. Your customers now expect consistent, personalized multi-channel communications — they want to communicate with you by the means they choose — and if they don't get that satisfaction from you, they'll find it elsewhere.
Take the lead with Topdown. Experience the industry’s best out-of-the-box user experience for interactively creating customer communications, as well as on-demand and high-volume batch mass messaging.
Today’s consumers want communication on their own terms.
That’s why you need Topdown.
Rhonda Meadows, Sr. IT Business Analyst, Florida Blue
"I am so grateful for the working relationship I have with Top Down Systems – they have the best team! Quick to respond to requests, quick to work towards resolution – cannot ask for more!"
Andrea Andruk, Director, EmblemHealth
"We have been very pleased with CLIENT LETTER. Templates are now much easier to manage. The software easily handles our batch and local printing volumes. And we love the QA and History features."
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