Webster Financial CEO James C. Smith is confident that Community Banking is the key to an elevated digital customer experience for his customers. Webster Bank has 177 branches and 316 ATMs located in Connecticut, Massachusetts, Rhode Island, and Westchester County, N.Y.
In the company’s annual report, Smith and Webster Financial President John R. Ciulla wrote a letter to shareholders that included its focus on community banking, mobile banking, and the digital customer experience.
“No segment of the banking....