Pharmacies do an excellent job of serving their patients, and customer satisfaction and brand loyalty levels are among the highest in any industry, according to Rick Johnson, Director, Government & Healthcare Practices at J.D. Power.
In its 2016 U.S. Pharmacy Study, J.D. Power found that new efforts by pharmacies to boost convenience by filling orders online and providing retail health clinics is resonating when it comes to overall customer satisfaction. Health Mart, Publix, Sam’s Club and Kaiser Permanente Pharmacy rank....