Chewy experienced a modest customer growth during the third quarter of 2024, adding 160,000 new active customers, bringing the total number of customers to its website to 20.2 million. Despite a slight year-over-year decline of 0.5%, the pet retailer has successfully leveraged enhanced customer experiences and effective marketing strategies.
CEO Sumit Singh highlighted the role of the company’s revamped mobile app, which emphasizes convenience and has led to a notable increase in unique users and app engagement.
....