Panera is testing AI voice ordering at two restaurants, the latest in a growing number of brands innovating the drive-thru channel. Panera is partnering with OpenCity's proprietary AI assistant, named "Tori." Customers pull up to the drive-thru, place their order with Tori, and pay at the window.
“At Panera, improving our guest experience is always our priority and we are using this innovative technology to help enable a faster, more accurate order for each of our drive-thru guests,” Debbie Roberts....