The latest news in the world of customer experience and customer loyalty.
Facebook Can’t Do Anything Right
On Thursday, Facebook made yet another privacy announcement in what seems like a daily occurrence at this point. According to The Washington Post, Facebook asked 14 million users to review posts made between May 18 and May 22. During that time, a bug in its system changed the settings on their accounts, so that people who thought they were making private updates may have made them public instead. The “creep factor....