As you may have heard (or experienced) by now, Delta and its customers had a rough start to the week. The airline suffered a power outage at its Atlanta hub that caused all departing flights to be grounded at their point of departure, creating a perfect storm of customer anger, disappointment, and logistical catastrophe. As of 1:30 p.m. on Monday, the airline announced that 427 flights had been outright canceled, with only 1,590 of a planned 6,000 actually in operation.
The travel disaster that was Delta’s Monday morning has....