DFW Airport Aims to Transform the Individual Customer Experience

CX (Customer Experience)

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DFW (Dallas/Fort Worth International) Airport was recently recognized as the top large airport in North America, ahead of others such as Hartsfield-Jackson International Airport in Atlanta and Denver International Airport. The recognition came from The Airport Service Quality Awards, compiled by Airports Council International. Loyalty360 talked to Julio Badin, Senior Vice President of Customer Experience at DFW Airport, about this esteemed honor. Can you talk about being named the top large airport in North America as it relates to....

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