Most customers (86%) will stop doing business with a company because of a bad customer service experience, according to an infographic by ClickSoftware. Even during difficult economic times, the power of a positive customer experience remains paramount – so much so that 60% of customers will often pay more for a better experience. So what do customers expect? According to the infographic, customers expect immediate service via social media, live chats on websites, automated responses/information gathering while waiting for a....

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