Technology
Fifth Third’s Dobot Helps Consumers Save in New Year
Dobot, an app launched by Fifth Third a year ago, is providing a way for users to save for the future. Dobot is “encouraging people to start the year saving for a $500 ‘Future Me’ fund. To encourage people to put aside $20 a week toward the fund, the app will offer monthly challenges,” a news release states. “Few Americans have enough saved for unexpected expenses or emergencies,” Andy Zurcher, who oversees Fifth Third Bank’s Dobot app, said in the release. “We want to help them create a safety net and become more resilient. We want them to save for their future selves.”
 
 
Loyalty
Amazon, Netflix, MSNBC, Fox News, Google among top 20 loyalty brands: study
According to Brand Key's Customer Loyalty Engagement Index for 2020, Amazon, Netflix, MSNBC, Fox News, Google and WhatsApp are among the media companies in the top 20 loyalty brands.  The Hill states: “The study released each January is based on an ‘in-depth sample of more than 60,000 Americans across 85 categories and 833 brands,’ according to Brand Key.” Avis, Apple, Chase, Chick-fil-A, Dunkin', Hyundai, and the National Football League are other companies listed in the top 20 loyalty brands.
 
 
Innovation
1-800-Flowers.com Continues To Innovate The Customer Experience As Valentine’s Day Gifting Begins
With Valentine's Day nearing, 1-800-Flowers.com recently introduced enhancements to its digital and voice channels. The brand continues to integrate artificial intelligence, new augmented reality functions, additional payment options, mobile app upgrades and elevated service features. “As customers prepare to find the perfect gift for their Valentine, we are pleased to introduce new and unique ways to interact with 1-800-Flowers.com while providing a significantly enhanced shopping journey,” Tom Hartnett, President, 1-800-Flowers.com, said in a company release. “We believe gift-givers will enjoy the increasingly-sophisticated and highly-personalized experience they'll encounter as they look to express, connect and celebrate with those they love in the coming weeks – and well beyond.”
 
The Facebook “Clear History” Button Is Finally Here
Facebook recently introduced its “Off-Facebook Activity” tools, which allow users to control how third-party apps and websites transmit data to the platform. “Off-Facebook Activity marks a new level of transparency and control,” CEO Mark Zuckerberg wrote in a blog post. However, a Slate article advises: “But don’t assume it will change much about how Facebook uses your data to help power its business.”
 
 
Restaurants / QSR
Baja Fresh Grows International Presence with Expansion into Portugal
Kahala Brands, an affiliate of the parent company of Baja Fresh, teamed with Brandplus Portugal to bring the Baja Fresh brand to Portugal, with the first restaurant set to open in the city of Loule. “The Portuguese people love fresh food and the 'Eat Well. Live Fresh' focus at Baja Fresh is just what is needed in this market,” Luis Caetano, CEO/President of Brandplus, said in a release. “We are thrilled to introduce the Baja Fresh brand to our consumers and bring all-fresh, traditional fire-grilled Mexican food favorites to the people of Portugal.”

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