Kohl’s Expands Self-Pickup to All Stores

Kohl’s Self-Pickup service is now available on eligible online orders at all Kohl’s stores nationwide, furthering the company’s omnichannel foundation. Ready within two hours, shoppers who select “In-Store Pickup” for their online order will receive a “Ready for Pickup” email that will specify if the order will be found in the designated Self-Pickup area. Customers will then be directed to the area within the store for a quick email-guided pickup process.

“Our teams have been working hard to ensure Kohl’s Self-Pickup service was available for all of our customers ahead of the holiday rush,” said Siobhán McFeeney, Kohl’s chief technology officer. “At Kohl’s, we’re focused on listening to what shoppers want, and using technology to make it as easy as possible for families to get everything they need quickly, through a simple experience.”

Self-Pickup is part of how Kohl’s is focused on the future of making customers’ lives easier through technology. The company’s fleet stores, combined with its digital business, enables Kohl’s to evolve with customers’ expectations and demand. Kohl’s is innovating and investing in efficient and more productive store experiences through technology, while making our associates’ jobs easier through better tools, functionality and services.

“Our customers love the convenience of same-day Buy Online, Pickup In-Store, and now we’re taking the experience to the next level. With some of the busiest months ahead for both customers and associates, we’re excited to offer Self-Pickup at every store for an easier and more efficient omnichannel experience,” said McFeeney.

Customers can also take advantage of the Kohl’s App and Kohl’s Pay for shopping on the go. Kohl’s continues to modernize its stores to provide customers with features that offer convenient services and experiences. Further, the strength of store and digital integration allows Kohl’s to provide an optimized omnichannel experience.
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