Making Personal Connections Crucial for Customer Loyalty at InnSuites Hospitality Trust

In the hospitality business, making that personal connection is crucial to attracting and retaining customers. Customer loyalty is paramount for Pamela Barnhill, President and COO of InnSuites Hospitality Trust (IHT) and InnDependent Boutique Collection (IBC) Hotels. IHT has two divisions: InnSuites Hotels & Suites and InnDependent Boutique Collection (IBC) Hotels. The network comprises more than 6,450 hotels with more than 600,000 rooms and suites. A key customer-centric initiative for InnSuites Hotels & Suites was the launch of....