A customer-centric culture is something that every company strives for, but some stand above the rest in terms of keeping the consumer in mind with every business decision. The Guardian Life Insurance Company of America proved itself as one such company by earning Platinum honors in the Most Customer-centric Culture category at the Loyalty360 CX Awards, presented as part of the 2015 Engagement and Experience Expo.
Kimberly Delaney, 2nd VP of Operations, Business Services, and Retirement Solutions at Guardian, presented for the company at....