There is a direct correlation between heightened customer satisfaction and increased company profitability. What’s more, employee engagement is vital to every company's success and has a proven direct impact on increasing employee retention and loyalty, reducing turnover costs, and driving a more customer-focused workforce and environment.
Ellen Hannigan, Solutions Marketing Manager for Verint Systems, told Loyalty 360 that its recently released Voice of the Employee Business Impact Solution serves as a foundation for a company....