Customer loyalty in the airline industry is an ongoing challenge and, in recent years, many airlines implemented fundamental shifts of their loyalty programs, basing them on ticket price, rather than distance flown.
For many frequent fliers of any airline, the major shift to a points-per-dollar system means that customers will accumulate points based on the price of a ticket, regardless of the flight’s distance.
Brian Karimzad, founder and director of MileCards.com, compiled a report of more than 1,000 active frequent....