With a new year comes a new mindset. Whether that takes the form of a New Year’s resolution, a clean slate perspective, or an entirely new way of looking at the world around us, the dawn of 2017 is the perfect opportunity to take a step back and examine what the coming year may bring. This is the thinking behind Temkin Group’s annual list of customer experience trends, along with its dubbing of 2017 as “The Year of Purpose.”
“At Temkin Group, we have always been passionate about what drives and....