The latest news in the world of customer experience and customer loyalty.
Facebook’s Data Problem Worsens…
Things continue to spiral at Facebook. This weekend, the New York Times reported Facebook had data-sharing agreements with at least 60 device makers, most of which are still active. Device makers were able to access data of users' friends, such as relationship status, religion, and political leaning. The reasoning behind this was for enhanced “Facebook-like experiences” for users. The problem behind the....