Loyalty360 Reads: February 25 | Four Ways Fuel And Convenience Retailers Can Drive Consumer Engagement; How Will Customer Experience Evolve In 2021?; and More

Four Ways Fuel And Convenience Retailers Can Drive Consumer Engagement Michael Schulte writes at ChainStoreAge.com that, in today’s challenging economic environment, fuel and convenience retailers face a critical inflection point. Due to the ongoing COVID-19 pandemic, Americans are driving less: one analysis found that more than 60 million workers had stopped commuting, and the number of drivers who reported getting gas once a week had fallen by 26% compared to the pre-pandemic months of January and February 2020. At the same time....