The latest news in the world of customer experience and customer loyalty.
It’s a Rough Day to Be…
Sun Country Airlines. The Minneapolis-based discount airline, which built its brand around flying passengers from northern cities to warm-weather destinations, was blasted by regular media and social media this week after cancelling its last flights of the season due to a blizzard in Minnesota. That’s not good, but somewhat understandable. There’s only so much you can do to fight Mother Nature. However, the....