Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Island Fin Poké Co. Levels Up Guest Engagement with New Gamified Loyalty App

• Daily News
• Aug 11, 2026

Industry Perspectives | Leveling Up Loyalty: How Gamification and Badges Drive Deeper Engagement

• Loyalty360 Supplier Member Insights
• CataBoom, ITA Group, Capillary Technologies, Phaedon
• Sep 17, 2025

A Strategy Rooted in Trust: How Bank of America Scales Personalization Through Tech and Empathy

• Leaders in Customer Loyalty
• Bank of America
• Jul 09, 2025

Using SMS, Email, & Direct Mail in Your Multichannel Marketing

• Supplier-Contributed Research
• Baesman
• Jul 20, 2023

The State of Personalization in Customer Loyalty: A Perspective from Loyalty360 Members

• Loyalty360 Research & Report
• May 31, 2018

Loyalty360 Reads: GIANT Named Official Grocery Partner of Penn State, Delta and Starbucks Simplify Loyalty Program, and Luckin Coffee and Duolingo Partner on Promotional Campaign

• Daily News
• Aug 10, 2026

Leaders in Customer Loyalty Industry Voices: Capillary Technologies on Global Growth, AI, and the Next Wave of Customer Loyalty

• Loyalty360 Supplier Member Insights
• Capillary Technologies
• Sep 02, 2025

Leaders in Customer Loyalty: Brand Stories | California Cool, Loyalty-Driven: Inside CPK’s Brand Rejuvenation

• Leaders in Customer Loyalty
• Jul 03, 2025

The State of Brand Loyalty in the U.S. in 2023

• Supplier-Contributed Research
• Jul 20, 2023

Executive Perspectives: The Changing Nature of Customers, Pt. 2

• Loyalty360 Research & Report
• May 11, 2018

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