United Airlines Enhances Customer Experience with New Amenities

United Airlines has listened to customer feedback and adjusted its offerings to fliers. Some of the recent findings by the popular airline is the desire to sleep during a flight. According to a new survey, 83% of international travelers say catching up on sleep is important on a flight and 61% book flights with sleep in mind.  

With that in mind, United Airlines has announced its largest upgrade to the United Polaris international business class experience in several years. These new customer experience enhancements debuted new in-airport and onboard amenities from Therabody® and Saks Fifth Avenue that are designed to give customers "the best sleep in the sky." 

United partnership with Therabody includes wellness products across the entire travel experience. United fliers can experience these relaxing products in United Polaris lounges and onboard United Polaris business class. United fliers can also experience a new amenity kit that features exclusive TheraFace skincare products that are designed to help passengers feel refreshed upon landing. Tucked inside a reusable belt bag made with recycled plastic, customers will find: 

  • TheraFace eye serum: United is the only U.S. airline that offers an eye serum in its amenity kit. This serum is crafted to help reduce puffiness, enhance hydration of the skin and soothe the delicate eye area for comfort and relief. 

  • TheraFace face spray: Formulated to help soothe, hydrate and protect the skin; this spray features hyaluronic acid, Vitamin B5, calendula flower extract, aloe leaf juice and glycerin. 

  • TheraFace cleansing towelette: Wipe-off the travel day without drying the skin thanks to ingredients like Vitamin B5 and E, calendula flower extract, aloe leaf juice and glycerin. 

  • TheraFace hand cream: Avoid dreaded dry hands thanks to ingredients like niacinamide, shea butter, hyaluronic acid, sweet almond oil and Vitamin B5. Both the hand cream and face spray are available in the onboard lavatories as well. 

  • TheraBody Must-Haves: The kit also includes go-to amenities for arriving refreshed, including a bamboo toothbrush, toothpaste, eye mask, ear plugs, socks and a pen. 

Passengers can now enjoy the signature United Polaris lie-flat seats under refreshed Saks Fifth Avenue bedding that features a modern design and select items made with recycled plastic. 

  • Large pillow and duvet and an extra cool gel pillow – United Polaris is the only U.S. business class cabin that provides two pillows per person and the only airline to offer a cool gel pillow. 

  • Limited-edition day blanket – Featuring a pattern by fashion designer Claude Kameni and made from 100% recycled plastic, the day blanket offers additional warmth and comfort. Fliers can enjoy this comfortable blanket from an award-winning designer for a limited time, now through early 2024. 


Read More on Loyalty360:  

Southwest Accelerates Member Rewards 

American Airlines Adds Loyalty Perks, Walmart to Offer Buy Now Pay Later, and More 

Alaska Airlines Promotes Mileage Plan to Angered Delta Loyalty Members, and WHOOP Launches New AI Feature 

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing