Confirmit wanted to find out how CX (Customer Experience) practitioners could develop a holistic approach to their domains through tactics such as improving the survey and re-evaluating KPIs, and exploration of new and additional technologies available to CX Professionals (text, social, and predictive analytics & Video and speech). Loyalty360 spoke to Shelly Chandler, VP, Customer Experience Consulting, Confirmit, to learn more about this unique analysis. Can you talk about the main customer experience-related themes behind Going....

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