Comcast Teams Up with 7-Eleven to Add Spice to Customer Experience

Comcast, which has seen customer engagement levels rise consistently in recent years, wants to add convenience to its customer experience and found the right partner in 7-Eleven.

Comcast is offering a new payment option for customers who prefer to pay their TV, Internet, or phone bills with cash.  Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My Account app, which enables customers to pay their bills using cash at more than 7,700 participating 7-Eleven stores. Combined with the more than 500 XFINITY stores, Comcast customers will have access to over 8,000 cash payment locations across the country.

With most 7-Eleven stores open 24 hours a day, seven days a week, cash-paying customers now have an around-the-clock option to pay their bills close to home.  A list of participating 7-Eleven stores can be found here.

At the heart of Comcast’s partnership with 7-Eleven is elevating the customer experience.

“We’re in the midst of a massive effort to improve our customer service and customer experience,” Kate Finn, Senior Director, Corporate Communications, told Loyalty360. “A key part of this is making it easier and more convenient for our customers to do business with us. About 5% of our customers prefer to pay their bill in cash each month.  Now they can do that at more than 7,700 7–Eleven stores across the country.”

Here’s how it works:

Go to the ‘Pay Bill’ section of the XFINITY My Account app and select the new ‘Cash via PayNearMe’ option.  
Choose the amount you want to pay and follow the instructions provided by PayNearMe until you receive a barcode.

Head to a nearby participating 7-Eleven store, scan the barcode on your phone and pay the amount you selected. There is a $1.25 PayNearMe convenience fee per transaction.

7-Eleven will provide you with a paper receipt and you will receive a digital receipt on your phone confirming the payment amount.  The payment will post to your account within 48 business hours.
Customers who are not already using the XFINITY My Account app can download it for iOS and Android.  Easier bill pay is just one of the many features available through the My Account app. Customers can manage all aspects of their account using the app.  This includes scheduling a call with a care representative, troubleshooting their equipment, checking their appointment time and rescheduling appointments, easily viewing, changing, and sharing their Wi-Fi network name and password, and more.

Cash bill pay with PayNearMe is just one of the partnerships Comcast has launched recently to serve its customers in the places they already shop. Customers can also buy products and services through Amazon and return their equipment at The UPS Store

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