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In a near sweep for the past 15 years, Ace Hardware captured the top spot in the "Highest in Customer Satisfaction Among Home Improvement Retail Stores" category in the J.D. Power 2021 U.S. Home Improvement Retailer Satisfaction StudySM. Since the study was launched, Ace has earned the top ranking 14 of the last 15 years.
Ace ranked #1 in four of the five categories: Staff and Service; In-store Experience; Online Experience; and Merchandise.
The 2021 J.D. Power study is based on responses from nearly 2,172 consumers who have....
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