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Supplier-Contributed Research

 

Supplier-contributed research brings forward insights, expertise, and perspective directly from our member community. These pieces showcase how leading brands and suppliers are approaching customer loyalty, sharing learnings that help advance the broader industry.

Emotional Loyalty in 2019: The Psychology Behind Consumer Behavior
Emotional Loyalty in 2019: The Psychology Behind Consumer Behavior
  • The Annex Cloud Team
  • July 01 2019
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The good, the bad, and the ugly: 2019 global customer service insights
The good, the bad, and the ugly: 2019 global customer service insights
  • The Pega Team
  • June 28 2019
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Survival Of The Fitting Room: How Brick-and-Mortar Retail Is Transcending The Physical-Digital Divide
Survival Of The Fitting Room: How Brick-and-Mortar Retail Is Transcending The Physical-Digital Divide
  • The Lenati Team
  • June 27 2019
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State of the Headless CMS Market
State of the Headless CMS Market
  • The Kentico Team
  • June 25 2019
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The Loyalty Report
The Loyalty Report '19 Redux: The New Story of Loyalty
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MicroExperiences: The Key Secrets to Brand Loyalty
MicroExperiences: The Key Secrets to Brand Loyalty
  • The Annex Cloud Team
  • May 29 2019
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Back to School Engage Report Research and Real World Examples to Help Brands Better Engage With Consumers
Back to School Engage Report Research and Real World Examples to Help Brands Better Engage With Consumers
  • The Prizelogic Team
  • May 28 2019
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20 Brands Consumers Can
20 Brands Consumers Can't Live Without: How To Earn Customer Loyalty in 2019
  • The CrowdTwist Team
  • April 23 2019
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How to Build a Loyalty Program for the Modern Consumer
How to Build a Loyalty Program for the Modern Consumer
  • The Clarus Commerce Team
  • March 21 2019
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Confirmit CX Nudge Time to Take Action: A CX Engagement Toolkit to Support True Business Impact
Confirmit CX Nudge Time to Take Action: A CX Engagement Toolkit to Support True Business Impact
  • The Confirmit Team
  • March 11 2019
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2019 Loyalty Barometer Report: What Consumers Think of Loyalty & Reward Programs
2019 Loyalty Barometer Report: What Consumers Think of Loyalty & Reward Programs
  • The HelloWorld Team
  • March 05 2019
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Incentivized Engagement Report: How Brands Can Leverage Incentives to Motivate Behavior Across the Customer Journey
Incentivized Engagement Report: How Brands Can Leverage Incentives to Motivate Behavior Across the Customer Journey
  • The Prizelogic Team
  • February 27 2019
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