How to Create an “Instagrammable” Restaurant

The Xenial Team , Xenial | February 23 2018

With a camera in everyone’s pocket nowadays, we’ve become pre-programmed to snap pictures of our food, whether it’s to show friends and family, or to post it on social media.


How to Build a Winning Customer Experience Strategy Team: Fundamentals that will make you a.

Peter Morada, Principal, Audienz , Audienz | February 23 2018

 A company’s relationship with its customers means understanding their experience at every touch point along the customer journey. From the time a potential customer first considers making.


Better to be Brave Than Fearless

Ken Greer, CMO , Augeo Marketing | February 22 2018

Exploring how entrepreneurs face unchartered territory.As a part of the Augeo Luminary Speaker’s Series highlighting disruptive thinking – in conjunction with the Carlson School of.


The Loyalty Sweet Spot

The W. Capra Consulting Group Team , W. Capra Consulting Group | February 22 2018

What’s the sweet spot of a loyalty program? If you asked a consumer, you may get a far different answer than if you asked a business. The consumer wants: free items (that they would typically.


How to Win Back Customers who Leave Negative Online Comments and Reviews

By The Xenial Customer Engagement Team , Xenial | February 21 2018

It takes twice as much work to earn a new customer as it does to please an existing one, so don’t let one bad experience spell the end of a good customer relationship. If you think online.


How Does Your Loyalty Solution Stack Up?

Ken Greer, CMO, Augeo and Infographic Design by: Fue Yang and Kristin Spickerman , Augeo Marketing | February 19 2018

Loyalty benchmarks can help shape your strategy through a new lens.If we have learned anything in 18+ years of providing loyalty and engagement solutions across many industries, including financial.


Fresh Perspectives: Lessons You Can Learn from Online Reviews of Your Restaurant

The Xenial Customer Engagement Team , Xenial | February 16 2018

Winston Churchill once said, “There is no such thing as public opinion. There is only published opinion.” Back then he wasn’t referring to online restaurant reviews, but his words.


Manage Your Social Reputation (or it Will Manage You)

The Xenial Customer Engagement Team , Xenial | February 14 2018

Marketing experts regularly promote the fact (and rightly so) that in order to survive, your restaurant or other business must have a website, Facebook page, Twitter account and Instagram feed (and.


Don’t underestimate the power of SMS for your loyalty program

Dan Slavin , CodeBroker | February 08 2018

Text messages can help you acquire and engage loyalty program members Getting people to join your loyalty program and keeping them engaged is a challenge, but with the rise of smartphones there are.