/  Loyalty Today

Reviving the Intercept Interview

Katrina Noelle , KNow Research | April 18 2019

How do you get authentic, rich feedback from customers quickly?  Interview them where they are.  Qualitative Intercept Interviews (QIIs) deliver in the moment authenticity and ensure the.
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Igniting Loyalty in Low-Frequency Categories

Guy Cierzan , ICF Next | April 17 2019

Successful customer loyalty in low-frequency categories can be attributed to these best practices. The convergence of big data, social media and omnichannel marketing are causing a tectonic shift.
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Missed Opportunities: 3 Ways To Use Transactional Emails To Increase Brand Lift

Samantha Iodice, Director, Omnichannel Communications, Brierley+Partners , Brierley+Partners | April 16 2019

The stroke of midnight, May 25th, 2018 marked the effective implementation date of the European Union’s General Data Protection Regulation (GDPR). Although GDPR is applicable to EU countries.
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Considering a CDP? Look Before You Leap

Carl Madaffari, Epsilon , Epsilon | April 12 2019

What to think about before investing in marketing technology.Think back to the last time you bought a car. You probably had a pretty good idea of what you were looking to get out.
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Retail Recap Q1 2019: Subscription Trend Heats Up the Loyalty World

Jim Tierney, Clarus Commerce , Clarus Commerce | April 11 2019

In our first edition of Retail Recap for 2019, we saw the launch of the Apple Card, the upward trajectory tied to Major League Baseball’s innovative approach to customer loyalty, Burger.
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How to Wave Goodbye to Survey Fatigue: A Guide to Boosting Response Rates

Carolyn Hall , Confirmit | April 10 2019

How many times this week have you been invited to provide feedback by a company from which you’ve recently purchased? There have been a few, haven’t there? I’ve had one about buying.
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Translating Challenge Into Opportunity

The ICF Next Team , ICF Next | April 09 2019

Our collaborative approach to problem-solvingProblem-solving. It’s woven into the everyday human experience, crucial for commercial and creative success, and best supported by careful thinking,.
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Modularity is Still the Name of The Game

Tiffany Blair, Pega , Pegasystems | April 08 2019

The 2019 State Healthcare IT (HIT) Connect Summit kicked of its 3-day event in Baltimore’s Inner Harbor on Monday, March 18, 2019, welcoming hundreds of federal and state government.
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Are Your Employees Driving Your Customers Away?

The Hinda Incentives Team , Hinda | April 05 2019

Think back to the last time you walked into a store. It can be any store — department, grocery, even a convenience store. Try to remember the experience. Maybe you rushed in towards the items.
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