Back in January, United Airlines President and CEO Oscar Munoz underwent successful heart transplant surgery and was confident in his goal of making United the greatest airline in the world, making brand loyalty a daily reality.
“My new heart makes me feel like I’ve been given a new set of wings, and that reinforces my confidence that, with the wings we all share, we can soar in our quest to make United a great airline for our customers and a cherished place to work,” Munoz wrote in a letter to employees in January....