Technology these days is such a pivotal piece of the customer engagement/customer experience/customer loyalty puzzle. At Microsoft, officials always keep their eye on the ball. During the company’s recent fourth-quarter earnings, Microsoft CEO Satya Nadella, who noted $24.7 billion in revenue for the three-month period, said that “FY 2017 all up was a tremendous year of customer momentum with cloud, AI, and digital transformation. Our technology world view of an Intelligent Cloud and an Intelligent Edge is resonating with....

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