Experiences. Every day we have thousands of experiences, but only a few that really stand out, that really make an impact. Impact most likely comes in one of two forms – 1) very positive - happy or pleasant or 2) negative - disturbing or frustrating. As organizations looking to build strong customer relationships, we need every touch point with our customers to be a “1” - a very positive, experience.
We tend to work very hard on our product development and on our....